These are the terms and conditions on which we supply products to you. Please read these terms carefully before you submit your order to us. There terms tell you who we are, how we will provide products to you, how you and we may change or end the Contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss. We are Serious Climbing Limited, a company registered in Wales. Our company registered number is 8800523 and registered office address is 80 Station Road, Cardiff CF14 2FG. Our registered VAT number is 176 8557 54. You can contact us by telephoning our Customer Services team on 07 931 448 428 or by writing to us at firstname.lastname@example.org or 80 Station Road, Cardiff CF14 2FG. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your Order.
“Contract” means the contract between us and you for the sale and purchase of the Products in accordance with these Terms;
“Product” means a product set out in the Order;
“Order” means your order of the Products submitted by you online via the Website;
“Terms” means these terms and Terms as amended from time to time in accordance with clause 9.1;
“We/our/us” means Serious Climbing Limited;
“Website” means the website located at www.seriousclimbing.com or any subsequent URL which may replace it;
“You/your” means the person who purchases Products from us using the Website.
1.2. In these Terms, the following rules apply:
1.2.1 A person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality).
1.2.2 Unless the context otherwise requires, words in the singular shall include the plural and in the plural shall include the singular.
1.2.3 This agreement shall be binding on, and enure to the benefit of, the parties to this agreement and their respective personal representatives, successors and permitted assigns, and references to any party shall include that party’s personal representatives, successors and permitted assigns.
1.2.4 A reference to writing or written includes email.
1.2.5 Any words following the terms including, include, in particular, for example or any similar expression shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms.
2. Our Contract with You
2.1 The Order you place constitutes an offer to purchase the Products in accordance with these Terms. You are responsible for ensuring that the terms of the Order are correct. Please read and check your Order before placing. You may only purchase Products from us if you meet any legal age requirement necessary for the acquisition of the Products.
2.2 Your Order will only be deemed accepted by us when you have paid for the Products, monies received by us and the Products have been dispatched. Any email, order confirmation or other electronic acknowledgement by us of receipt of an Order does not constitute legal acceptance by us of your Order. We will confirm our acceptance to you by sending you an email confirming that the Products have been dispatched. The Contract between us is formed when we send you an email confirming that the Products have been dispatched.
2.3 If we are unable to accept your Order, we will inform of you this and will not charge you for the Product. This might be because the Product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because a credit reference we have obtained for you does not meet our minimum requirements, because we have identified an error in the price or description of the Product or because we are unable to meet a delivery deadline you have specified.
2.4 We will assign an order number to your Order and tell you what it is when we accept your Order. It will help us if you can tell us the Order number whenever you contact us about your Order.
3. Our Products
3.1 The images of the products on our Website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your Product may vary slightly from those images.
3.2 The packaging of the product may vary from that shown on images on our Website.
3.3 We reserve the right to amend the product description if required.
3.4 All weights and sizes are supplied as a guide only and are approximate.
3.5 In the event that there are any errors regarding price or description, we reserve the right to correct that price or description and notify you accordingly. In these circumstances, it will be deemed that a contract has not been entered into and you will not be bound to continue with your purchase. We will cancel your Order and your credit/debit card or PayPal account will be refunded in full. The repayment of such monies paid to us will be the extent of our liability to you in the event of these errors.
3.6 Products which are on special offer or promotion are only available in limited qualities, sizes and colours. When stock of a product on special offer or promotion runs out, we will no longer be able to supply that item at the special offer or promotion price.
4. Price & Payment
4.1 The price of the Product is the price set out on the Website at the time you submit your Order.
4.2 The price of the Product is exclusive of VAT, and VAT will be charged where applicable at the current rate chargeable in the UK. If the rate of VAT changes between your Order date and the date we supply the Product, we will adjust the rate of VAT that you pay, unless you have already paid for the Product in full before the change in the rate of VAT takes effect.
4.3 Your payments are processed through our secure Payment Gateway partner, utilizing the secure checkout process on our site. We are unable to accept payment online by cheque, cash, high street vouchers or any other form of payment.
4.4 Duty payments and customs:
Products delivered to destinations outside the EU may be subject to taxes, fees, levies or other charges, which are imposed by local legislation, once the products reach their specified destination. The recipient of the products must comply with all applicable tax and duty regulations of the country in which the products are to be delivered. The recipient of the goods, which may not be the person who’s ordered them, will receive a separate request from the shipping provider for payment of these charges. If you’re ordering products to be delivered to someone else, please make sure they’re aware that they will be responsible for these additional charges. Unfortunately, we have no control over these charges and cannot predict what they may be, so we’re unable to offer any assistance on these processes. We’d advise that you check the applicable tax and duty regulations in any country before ordering products to be delivered there.
4.5 Payment and VAT
Payment for products and delivery services can be made in GBP, US Dollars, Australian Dollars or Euros, as applicable. All prices shown on the website for both products and delivery services are inclusive of any applicable VAT. The total price you pay us for products is fixed, regardless of whether or not VAT at the prevailing rate (rates vary from country to country) is chargeable on the sale. Where you’ve ordered products for delivery to a non-EU address, both the products and the delivery service will normally be zero-rated, and not subject to VAT. However, the price paid by you for the products and delivery services will remain the same as shown on the website at the point of order. Because of this, our website may not be the best way for you to buy products if you’re either a non-UK resident or wish to claim back VAT on orders for delivery outside the EU, or you’re an EU business customer expecting to buy goods and delivery services without VAT on them. Where you are an EU business customer please contact us at email@example.com and we will be happy to discuss your requirements. VAT refers value added tax, goods and services tax or equivalent.
5. Providing the Products
5.1 The delivery options available for each product and their charge are provided on the product detail page. When you add products to your shopping basket and have chosen the delivery option the appropriate charge will be added automatically. All delivery charges will be shown clearly throughout the checkout process. For more information about delivery options, their charges and lead times please click here. For information on international delivery, please click here.
5.2 If our supply of the Products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. We will not be liable for any delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any Products you have paid for but not received.
5.3 If no one is available at your address to take delivery and the Products cannot be posted through the letterbox, we will either attempt to deliver to a neighbour or we will leave you a note informing you of how to rearrange delivery or collect the Products from your local Post Office or delivery depot.
5.4 If you do not collect the Products from one of our stores as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a local Post Office or your delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the Contract.
5.5 You have legal rights if we deliver any Products late. If we miss the delivery deadline for any Products then you may treat the Contract as at an end straight away if any of the following apply: we have refused to deliver the Products; delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or you told us before we accepted your Order that delivery within the delivery deadline was essential.
5.6 If you do not wish to treat the Contract as at an end straight away, or you do not have the right to do so under clause 5.5, you can give us a new deadline for delivery, which must be reasonable, and you can treat the Contract as at an end if we do not meet the new deadline.
5.7 If you do choose to treat the Contract as at an end for late delivery under clause 5.5 or clause 5.6, you can cancel your order for any of the Products or reject Products that have been delivered. If you wish, you can reject or cancel the Order for some of those Products (not all of them), unless splitting them up would significantly reduce their value. After that we will refund any sums you have paid to us for the cancelled Products and their delivery. If the Products have been delivered to you, you must either return them by post to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Please see our Returns Procedure by clicking here.
5.8 The Product will be your responsibility from the time we deliver the Product to the address you gave us or you collect it from us.
5.9 You own the Product once we have received payment in full.
5.10 Products delivered to some destinations, mainly outside the European Union, may be subject to taxes, fees, levies or other charges, which are imposed by local legislation. The recipient of the Products is responsible for all custom formalities for their import, and will be required to pay any additional charges, including import duty, formal customs entry, taxes, levies and other charges. The recipient of the Products, not the person who made the Order, will receive a separate request payment for these charges from our delivery agent.
5.11 If you are ordering products to be delivered to someone in a jurisdiction outside the United Kingdom, please make sure they are aware that they will be responsible for these additional charges. Unfortunately we have no control over these charges and cannot predict what they may be, so we are unable to offer any assistance on them. We advise that you check the import charges applicable in any country before ordering products to be delivered there.
6. Refunds and Returns
6.1 You have a legal right to cancel a Contract under the Consumer Contracts Regulations 2013 within 14 days of receipt of the Products. This means that during the relevant period if you change your mind or decide for whatever reason that you do not want to receive or keep the Products, you can notify us of your decision to cancel the Contract and receive a refund. Alternatively, you are entitled to request an exchange within the same period of time and the provisions below also apply to exchanges.
6.2 However, you do not have a right to cancellation in respect of the following Products which can only be returned if they are faulty or not as described: personalised and made-to-order products; including special colour requests for climbing holds.
6.3 Your legal right to cancel a Contract starts from the date that we send you an email confirming that the Products have been dispatched which is when the Contract between us is formed and ends 15 days after the day you receive the Products.
6.4 To cancel a Contract with us, you need to let us know that you have decided to cancel. Please let us know by doing one of the following: Phone or email: call Customer Services on 07931 448 428 or email us at firstname.lastname@example.org. By post: send a letter to Serious Climbing, 80 Station Road, Cardiff CF14 2FG.
6.5 If you are emailing us or writing to us please include your name, home address, details of your order, your phone number and email address. If you send us your cancellation notice by email or by post, then your cancellation is effective from the date you send us the email or post the letter to us. For example, you will have given us notice in time as long as you get your letter into the last post on the last day of the cancellation period or email us before midnight on that day.
6.6 If you cancel your Contract with us, we will: refund you the price you paid for the Products. However, please note we are permitted by law to reduce your refund to reflect any reduction in value (which may be as much as the Contract price), if this has been caused by you using them or handling them in a way that means the product no longer look brand new. If we refund you the price before we are able to inspect the Products and later discover you have used them or handled them in an unacceptable way, you must pay us an appropriate amount (which may be as much as the Contract price); refund any delivery costs you have paid, although, as permitted by law, the maximum refund may be the costs of delivery by our basic delivery charge; make any refunds due to you as soon as possible and in any event within the deadlines indicated below: if you have received the Products and we have not offered to collect them from you, your refund will be made 14 days from the day on which we receive the Products back from you, or if earlier, the day on which you provide us with evidence that you have sent the Products back to us. For information on our Returns Procedure, please click here; if you have not received the Products or you have received them and we have offered to collect them from you, your refund will be made within 14 days of your telling us you have changed your mind.
6.7 If you have returned the Products to us under this clause because they are faulty or mis-described, we will refund the price of the Products in full, together with any delivery charge and the costs of postage or collection in returning them to us.
6.8 We will refund you by the method you used to pay for the Products.
6.9 If Products have been delivered to you before you decide to cancel your Contract: you must return them to us without due delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract. You can either send them back (and we recommend using a trackable service and obtaining proof of postage), or if the Products need collecting because they are too large or heavy for posting, by calling Customer Services on 07 931 448 428. For our Returns Procedure, please click here. You must take care to ensure that the Products are not damaged in transit; this includes making sure that they are securely packaged. We cannot be responsible for lost or damaged returns; unless the Products are faulty or not as described, you will be responsible for the cost of returning them to us.
6.10 Due to the speed of our ordering process we may not be able to cancel your Order before dispatch. If you exercise your right to cancel prior to receiving the Products, we will attempt to stop the Products from being delivered to you. However, it this is not possible and the Products are delivered, you will be able to return them in line with your rights set out above.
6.11 We are under a legal duty to supply products that are in conformity with these Terms. This means that the products must be as described, fit for purpose and of satisfactory quality. If you purchase a product online which is found to be faulty within 30 days of receipt then your legal rights entitle you to request a full refund of the faulty Product. Should a fault occur after the initial 30 days but before the expiry of 6 months of receipt of the Product, we are entitled to repair and/or replace that item. If it cannot be repaired or replaced, then you may be entitled to a refund.
6.12 If you wish to exercise your legal rights to reject Products because they are faulty or mis-described you must either post them back to us or (if they are not suitable for posting because they are too heavy or too large) allow us to collect them from you. For details of our Returns Procedure, please click here. If you no longer have the delivery note or receipt for the Products, please call Customer Services on 07 931 448 428.
6.13 For faulty Products, we will examine them or we may have to return them to the manufacturer for examination. Where applicable a refund will be provided to you within 14 days of the day that we agree that you are entitled to a refund.
6.14 It is not always possible to exchange Products which were originally purchased as a special offer or on promotion for the same price as the original special offer or promotion price. Special offers and promotions are separate stock items to our normal items. Some items will have been selected as special offer or promotion Products due to their size or colour. Consequently, Products at the special offer price may only be available in a limited choice of size or colour. Also, by the time you wish to exchange the Product, the special offer or promotion item may have sold out and the special offer or promotion price may no longer be available.
7. Our Responsibility For Loss Or Damage Suffered By You
7.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this Contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both we and you knew it might happen.
7.2 We cannot accept any liability to you for any loss of profit, loss of business, business interruption, loss of business opportunity.
7.3 We do not in any way exclude or limit our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title, quiet possession and free from encumbrances); any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and damage cause by defective products under the Consumer Protection Act 1987.
8. How We May Use Your Personal Information
8.1 We will use the personal information you provide to us: to supply the Products to you; to process your payment for the Products; if you agreed to this during the Order process, to inform you about similar products that we provide, but you may stop receiving these at any time by contacting us.
8.2 Where we extend credit to you for the Products we may pass your personal information to credit reference agencies and they may keep a record of any search that they do.
9. Other Important Terms
9.1 We amend these Terms from time to time. Each time you order Products from us, the Terms in force at the time of your Order apply to the Contract between you and us.