When will I receive my delivery?
A fulfillment services company has been contracted to perform your delivery service. Our agreement with our suppliers is that products from stock are shipped within 2 weeks on receipt of payment. For special requests, such as specific colour samples, please allow 6 weeks from order to delivery.
Where orders are made to order we usually aim to have these with you in 7 weeks. However, with the Olympics 2020 which will now take place in 2021 and Covid-19 we currently ask you to allow 16-20 weeks for delivery. We will of course ship your order as soon as possible and thank you for your patience at this difficult time.
Deliveries are made Monday to Saturday with no advance call.
How many attempts will be made?
We will make 3 delivery attempts for Parcel deliveries. After the 3rd failed attempt at delivery, the package(s) are returned to the fulfillment company and we will issue a credit for your merchandise only. If you would like to have the merchandise re-delivered, you will be responsible for the re-delivery fee.
What am I responsible for upon delivery?
Please examine your order upon delivery to ensure that there are no visible signs of damaged, missing or incorrect pieces. In the event that there are missing, damaged or incorrect packages, please contact us within 48 hours of your delivery. For any other problem with your order, please refer to our return policy.