When will I receive my delivery?
A fulfillment services company has been contracted to perform your delivery service. Our agreement with our suppliers is that products are shipped within 2 weeks on receipt of payment. For special requests, such as specific colour samples, please allow 6 weeks from order to delivery.
Deliveries are made Monday to Saturday with no advance call.
How many attempts will be made?
We will make 3 delivery attempts for Parcel deliveries. After the 3rd failed attempt at delivery, the package(s) are returned to the fulfillment company and we will issue a credit for your merchandise only. If you would like to have the merchandise re-delivered, you will be responsible for the re-delivery fee.
What am I responsible for upon delivery?
Please examine your order upon delivery to ensure that there are no visible signs of damaged, missing or incorrect pieces. In the event that there are missing, damaged or incorrect packages, please contact us within 48 hours of your delivery. For any other problem with your order, please refer to our return policy.